Affiliation:
1. Amity University, Jaipur, India
2. Parul University, Gujarat, India
Abstract
Artificial intelligence applications and robotic technologies, which are rapidly spreading and widely used throughout the world, are discussed by different disciplines in literature including tourism. In this context, robots come to the fore in the application areas of the tourism sector. However, there are many artificial intelligence applications that are becoming widespread in the tourism sector. From this point of view, this conceptual study, firstly artificial intelligence applications and robotic technologies were evaluated, traits of service robots were revealed, then the current technologies and a brief comparison of service robots over human employees were examined, and as a result, the future of these technologies in the hospitality industry was discussed. In this context, it can be said that this study, in which the current situation is revealed, and sector-experienced writers make inferences for the future, is an important study that can contribute to the literature and industry practitioners.
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