The effect of service staff’s verbalized hospitality towards group diner’s additional purchases and tipping behaviour
Author:
Affiliation:
1. Department of Geography, Tourism and Hotel Management, Faculty of Sciences, University of Novi Sad, Novi Sad, Serbia
Publisher
Informa UK Limited
Subject
Tourism, Leisure and Hospitality Management
Link
https://www.tandfonline.com/doi/pdf/10.1080/15022250.2017.1415168
Reference24 articles.
1. The chameleon effect: The perception–behavior link and social interaction.
2. The norm of restaurant tipping
3. Effect of Server Introduction on Restaurant Tipping1
4. The effect of touch on compliance with a restaurant's employee suggestion
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