Customer encounter satisfaction and narrative force: an investigation of user-generated content on TripAdvisor
Author:
Affiliation:
1. University of Malta, Msida, Malta
Publisher
Informa UK Limited
Subject
Tourism, Leisure and Hospitality Management
Link
https://www.tandfonline.com/doi/pdf/10.1080/15022250.2023.2194272
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5. Key attributes of Muslim-friendly hotels’ service quality: voices from booking.com
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