Operational determinants of airline service quality: Worldwide cross-regional analysis-Reference-Cited by-同舟云学术

Operational determinants of airline service quality: Worldwide cross-regional analysis

Published:2018-10-02 Issue:4 Volume:25 Page:186-200
ISSN:1068-6967
Container-title:Quality Management Journal
language:en
Short-container-title:Quality Management Journal

Author:

Alkhatib Saleh F. S.¹,Migdadi Yazan K. A.¹²

Affiliation:

1. Business Administration Department, Yarmouk University, Irbid, Jordan;

2. Department of management and marketing, Qatar university, Doha, Qatar

Publisher

Informa UK Limited

Subject

General Business, Management and Accounting

Link

https://www.tandfonline.com/doi/pdf/10.1080/10686967.2018.1515525

Reference50 articles.

1. Acatrinei, A. 2016. Turkish airlines-taking airline industry performance to another level. Performance magazine, October 12. http://www.performancemagazine.org/turkish-airlines-industry-high-level/ (accessed July 25, 2017)

2. Key determinants of passenger loyalty in the low-cost airline business

3. An assessment of service quality and resulting customer satisfaction in Pakistan International Airlines

4. A fuzzy approach to service quality diagnosis

Cited by 12 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Study of service quality, price sensitivity, and passenger satisfaction in India’s airline sector;Innovative Marketing;2024-08-21

2. Do We Scapegoat The Pandemic? Investigating The Changes in Satisfaction Drivers of Air Passengers With DWLS-SEM;Journal of Aviation;2024-06-27

3. Passengers’ Perceptions of Chinese Airlines’ Service Quality: A Mixed Methods Analysis of User-generated Content;Journal of China Tourism Research;2022-09-11

4. Airline effective operations strategy during COVID-19 pandemic: across regional worldwide survey;Review of International Business and Strategy;2021-08-30

5. The Impact of Airline Alliance Strategy on the Perceived Service Quality: A Global Survey;Journal of Quality Assurance in Hospitality & Tourism;2021-02-15