Passengers’ Perceptions of Chinese Airlines’ Service Quality: A Mixed Methods Analysis of User-generated Content-Reference-Cited by-同舟云学术

Passengers’ Perceptions of Chinese Airlines’ Service Quality: A Mixed Methods Analysis of User-generated Content

Published:2022-09-11 Issue: Volume: Page:1-23
ISSN:1938-8160
Container-title:Journal of China Tourism Research
language:en
Short-container-title:Journal of China Tourism Research

Author:

Brochado Ana¹^ORCID,Duarte Margarida²,Mengyuan Zhao²

Affiliation:

1. Department of Marketing, Operations and General Management, Instituto Universitário de Lisboa (ISCTE-IUL), Centre for Socioeconomic and Territorial Studies (DINÂMIA’CET – IUL), Lisboa, Portugal

2. Department of Management, Advance/CSG, ISEG, Universidade de Lisboa, Lisbon, Portugal

Publisher

Informa UK Limited

Subject

Tourism, Leisure and Hospitality Management,Linguistics and Language,Language and Linguistics,Cultural Studies

Link

https://www.tandfonline.com/doi/pdf/10.1080/19388160.2022.2122647

Reference35 articles.

1. Airlines, H. (2019). 海南航空控股股份有限公司2018年年度报告 [Hainan Airlines Limited 2018 annual report] (Hainan Airlines). http://www.hnair.com/guanyuhaihang/tzzgx/cwbg/

2. An assessment of service quality and resulting customer satisfaction in Pakistan International Airlines

3. Operational determinants of airline service quality: Worldwide cross-regional analysis

4. Drivers of Service Satisfaction

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