Key determinants of passenger loyalty in the low-cost airline business
Author:
Publisher
Elsevier BV
Subject
Strategy and Management,Tourism, Leisure and Hospitality Management,Transportation,Development
Reference305 articles.
1. When are technologies disruptive? A demand-based view of the emergence of competition;Adner;Strategic Management Journal,2002
2. Re-engineering service quality process mapping: e-banking process;Akamavi;International Journal of Bank Marketing,2005
3. Impact of the adherence to the original low-cost model on the profitability of the low-cost airlines;Alamdari;Transport Review,2005
4. Service America: Doing business in the new economy;Albrecht,1985
5. The role of trust in the marketing activities of entrepreneurs establishing new ventures;Ali;Journal of Marketing Management,1998
Cited by 158 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Drivers and outcomes of airline passenger satisfaction: A Meta-analysis;Journal of the Air Transport Research Society;2024-12
2. Examining cross-cultural patterns in customer citizenship behavior: A cross-cultural exploration between Turkish and British airline passengers;Travel Behaviour and Society;2024-10
3. The moderating role of face and attribution on service recovery quality, postrecovery satisfaction and repurchase intention: a study of collectivist consumers in service recovery;Journal of Asia Business Studies;2024-09-13
4. Examining the Effects of Gender and Work Experience on the Relationship Between Social Intelligence, Job Satisfaction, and Service Employee Engagement;International Journal of Customer Relationship Marketing and Management;2024-08-07
5. How does service quality predict loyalty? The serial mediation effects of perceived value and consumer brand identification;International Journal of Quality & Reliability Management;2024-07-26
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3