Servant leadership and customer service performance: testing social learning and social exchange-informed motivational pathways-Reference-Cited by-同舟云学术

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Servant leadership and customer service performance: testing social learning and social exchange-informed motivational pathways

Published:2023-02-16 Issue:4 Volume:32 Page:506-519
ISSN:1359-432X
Container-title:European Journal of Work and Organizational Psychology
language:en
Short-container-title:European Journal of Work and Organizational Psychology

Author:

Aryee Samuel¹,Hsiung Hsin-Hua²,Jo Hyunyoung³^ORCID,Chuang Chih-Hsun⁴,Chiao Yu-Ching⁴

Affiliation:

1. Surrey Business School, University of Surrey, Guildford, UK

2. Department of Psychology, National Taiwan University, Taipei, Taiwan

3. King’s Business School, King’s College London, London, UK

4. Department of Business Administration, National Chung Hsing University, Taichung City, Taiwan

Publisher

Informa UK Limited

Subject

Organizational Behavior and Human Resource Management,Applied Psychology

Link

https://www.tandfonline.com/doi/pdf/10.1080/1359432X.2023.2178905

Reference74 articles.

1. Beyond reciprocity: Gratitude and relationships in everyday life.

2. Contextualizing Performances of Family Firms

3. A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship behaviors.

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1. The dynamics of servant leadership: manager sleep, daily servant leadership and employee work engagement;Current Psychology;2024-07-15

2. How servant leadership influence employee spouses’ quality of family life: the social mindfulness lens;Current Psychology;2024-07-12

3. Foregrounding why and when inclusive leadership triggers customer stewardship in hospitality organizations;Journal of Asia Business Studies;2024-04-29

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