The effect of customer participation in service industry on encounter satisfaction by the development of relationship
Author:
Affiliation:
1. Division of Business, Yeungnam University College, Daegu, Republic of Korea
2. Pusan National University, Kumjeong-ku, Republic of Korea
Funder
National Research Foundation of Korea
Publisher
Informa UK Limited
Subject
Materials Chemistry,Economics and Econometrics,Media Technology,Forestry
Link
https://www.tandfonline.com/doi/pdf/10.1080/21639159.2020.1808806
Reference64 articles.
1. Influence of customer–firm relationships on customer participation in the service industry
2. The Use of Pledges to Build and Sustain Commitment in Distribution Channels
3. A Model of Distributor Firm and Manufacturer Firm Working Partnerships
4. Co-production and customer loyalty in financial services
5. "Migrating" to New Service Providers: Toward a Unifying Framework of Consumers' Switching Behaviors
Cited by 3 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Does customer participation moderate the effects of innovation on cost-based financial performance? An examination of different forms of customer participation;Journal of Business Research;2023-02
2. The effect of B2B service experience on repurchase intention: Focus on roles of organizational agility and customer knowledge sharing;Journal of Global Scholars of Marketing Science;2022-08-15
3. The fashion development process for traditional costumes in the contemporary global fashion market;Journal of Global Fashion Marketing;2022-07-06
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3