A dynamic study of citizen satisfaction: replicating and extending Van Ryzin’s “testing the expectancy disconfirmation model of citizen satisfaction with local government”-Reference-Cited by-同舟云学术

A dynamic study of citizen satisfaction: replicating and extending Van Ryzin’s “testing the expectancy disconfirmation model of citizen satisfaction with local government”

Published:2024-01-18 Issue: Volume: Page:1-19
ISSN:1471-9037
Container-title:Public Management Review
language:en
Short-container-title:Public Management Review

Author:

Favero Nathan¹²,Walker Richard M.³,Zhang Jiasheng⁴

Affiliation:

1. Department of Public Administration and Polic, American University, Washington, DC, USA

2. Department of Political Science, Aarhus University, Aarhus, Denmark

3. Laboratory of Public Management and Policy, Department of Public and International Affairs, City University of Hong Kong, Hong Kong, PR China

4. Department of Government and Public Administration, University of Macau, Taipa, Macao

Funder

Hong Kong Special Administrative Region

National Research Foundation of Korea

Publisher

Informa UK Limited

Link

https://www.tandfonline.com/doi/pdf/10.1080/14719037.2024.2304130

Reference40 articles.

1. Cognitive Biases in Performance Evaluations

2. Customer Satisfaction, Market Share, and Profitability: Findings from Sweden

3. Relative Performance Information and Perceptions of Public Service Quality: Evidence From American School Districts

4. Performance Measures and Parental Satisfaction With New York City Schools

5. A replication of “an experimental test of the expectancy‐disconfirmation theory of citizen satisfaction”

Cited by 2 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Governmental management of social housing as an element of state social policy: Bibliometric analysis;Problems and Perspectives in Management;2024-06-04

2. Bureaucratic encounter, voice behaviour and citizen satisfaction;Public Management Review;2024-03