1. Listening to Students: Customer Journey Mapping at Birmingham City University Library and Learning Resources
2. Chalmers, D., 2008, ‘Teaching and learning quality indicators in Australian universities: outcomes of higher education’, Programme on Institutional Management in Higher Education (IMHE). Outcomes of Higher Education: Quality, Relevance, and Impact, 8 September.
3. Crazy Bull, C., 2020, ‘Tribal colleges and universities: equity and justice reside in place-based, cultural education’, presented at the Northwest Commission on Colleges and Universities Annual Conference, Seattle, United States of America, 18–20 November.