Online customer relationships: switching cost drivers for different relationship lengths
Author:
Affiliation:
1. Department of Management, University of Sharjah, Sharjah, United Arab of Emirates
Publisher
Informa UK Limited
Subject
Management of Technology and Innovation,Strategy and Management
Link
https://www.tandfonline.com/doi/pdf/10.1080/02642069.2018.1513495
Reference74 articles.
1. The effect of motivation on trust in the acceptance of internet banking in a low income country
2. Automated service quality as a predictor of customers' commitment
3. What hooks customers into using online reservation portals: a multichannel perspective
4. Does customer sociability matter? Differences in e-quality, e-satisfaction, and e-loyalty between introvert and extravert online banking users
5. Emotional stability and switching barriers in the retail banking context
Cited by 5 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Two-period pricing and utilization decisions in a dual-channel service-only supply chain;Central European Journal of Operations Research;2022-10-26
2. Towards a typology of negative engagement behavior in social media;The Service Industries Journal;2022-09-22
3. Segmenting and Profiling Online Shopping Consumers: How Do They Differ in Hedonic Shopping Motivations?;INT J CONTEMP ECON A;2022
4. Consumers’ propensity for rollover service contracts: the influences of perceived value, convenience and trust on service loyalty;Journal of Strategic Marketing;2021-06-23
5. Digital payment and banking adoption research in Gulf countries: A systematic literature review;International Journal of Information Management;2020-08
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3