Emotional prototypes, emotional memory usages, and customer satisfaction-Reference-Cited by-同舟云学术

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Emotional prototypes, emotional memory usages, and customer satisfaction

Published:2017-06-11 Issue:7-8 Volume:37 Page:494-520
ISSN:0264-2069
Container-title:The Service Industries Journal
language:en
Short-container-title:The Service Industries Journal

Author:

Akgün Ali E.¹,Keskin Halit²,Koçak Alan Alev³

Affiliation:

1. Science and Technology Studies, Gebze Technical University, Kocaeli, Turkey

2. Department of Management, Yildiz Technical University, Istanbul, Turkey

3. School of Business Administrations, Cayirova, Gebze Technical University, Gebze, Kocaeli, Turkey

Publisher

Informa UK Limited

Subject

Management of Technology and Innovation,Strategy and Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/02642069.2017.1336543

Reference62 articles.

1. Organizational emotional memory

2. The Role of Emotions in Marketing

3. Assessing Construct Validity in Organizational Research

4. Intrusive and non‐intrusive memories in a non‐clinical sample: The effects of mood and affect on imagery vividness

5. Taking time seriously: A theory of socioemotional selectivity.

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