An assessment of performance-related practices in service operational settings: measures and utilization patterns
Author:
Publisher
Informa UK Limited
Subject
Management of Technology and Innovation,Strategy and Management
Link
http://www.tandfonline.com/doi/pdf/10.1080/02642069.2011.600441
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1. An exploratory study of service quality in the Malaysian public service sector
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5. Dynamics of performance measurement systems
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