Task stressors, team reflexivity, and proactive customer service performance-Reference-Cited by-同舟云学术

Task stressors, team reflexivity, and proactive customer service performance

Published:2023-04-18 Issue: Volume: Page:1-29
ISSN:0264-2069
Container-title:The Service Industries Journal
language:en
Short-container-title:The Service Industries Journal

Author:

Ali Ahsan¹^ORCID,Khan Ali Nawaz²

Affiliation:

1. School of Economics and Management, Zhejiang Sci-Tech University, Hangzhou, People’s Republic of China

2. Research Center of Hubei Micro & Small Enterprises Development, School of Economics and Management, Hubei Engineering University, Xiaogan, Hubei, People’s Republic of China

Publisher

Informa UK Limited

Subject

Management of Technology and Innovation,Strategy and Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/02642069.2023.2197221

Reference124 articles.

1. Taking a conflict perspective to explain an employee’s creativity

2. Motivational approach to team service performance: Role of participative leadership and team-inclusive climate

3. Impact of Social Media on Innovation Performance: A Knowledge Management Perspective

4. A moderated mediation model linking transactive memory system and social media with shared leadership and team innovation

5. A moderated mediation examination of shared leadership and team creativity: a social information processing perspective

Cited by 7 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Research on risk identification of manufacturing enterprises’ Internet strategic transformation;PLOS ONE;2024-04-24

2. Unlocking employee innovative behavior: the role of humble leadership, core self-evaluation, and leader-member exchange;BMC Psychology;2024-03-26

3. Influence of star employees’ role stress on their unethical pro-organizational behavior: A perspective from the transactional theory of stress and coping;Current Psychology;2024-02-09

4. How does self-efficacy, learner personality, and learner anxiety affect critical thinking of students;Frontiers in Psychology;2023-12-01

5. The effect of spiritual leadership on proactive customer service performance: The roles of psychological empowerment and power distance;Humanities and Social Sciences Communications;2023-11-06