Effects of retailers’ service quality and legitimacy on behavioral intention: the role of emotions during COVID-19
Author:
Affiliation:
1. College of Merchandising, Hospitality and Tourism, University of North Texas, Denton, TX, USA
Publisher
Informa UK Limited
Subject
Management of Technology and Innovation,Strategy and Management
Link
https://www.tandfonline.com/doi/pdf/10.1080/02642069.2020.1863373
Reference71 articles.
1. Accenture. (2020, April 28). COVID-19 will permanently change consumer behavior. https://www.accenture.com/us-en/insights/consumer-goods-services/coronavirus-consumer-behavior-research
2. COVID-19: fear appeal favoring purchase behavior towards personal protective equipment
3. Salesperson empathy, ethical behaviors, and sales performance: the moderating role of trust in one's manager
4. Does retailer CSR enhance behavioral loyalty? A case for benefit segmentation
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