Understanding the consequences of robotic interaction quality and outcome quality: A three-phased affordance theory-based approach-Reference-Cited by-同舟云学术

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Understanding the consequences of robotic interaction quality and outcome quality: A three-phased affordance theory-based approach

Published:2024-01-27 Issue:6 Volume:33 Page:763-783
ISSN:1936-8623
Container-title:Journal of Hospitality Marketing & Management
language:en
Short-container-title:Journal of Hospitality Marketing & Management

Author:

Yang Huijun¹,Song Hanqun²,Xia Lantian³,Yang Andi⁴

Affiliation:

1. School of Hospitality Management, Macao Institute for Tourism Studies, Macao, China

2. Essex Business School, University of Essex, Colchester, UK

3. Faculty of Hospitality and Tourism Management, Macau University of Science and Technology, Macao, China

4. Pui Kiu College, Hong Kong, China

Publisher

Informa UK Limited

Link

https://www.tandfonline.com/doi/pdf/10.1080/19368623.2024.2308531

Reference101 articles.

1. The fast-food employees' usage intention of robots: A cross-cultural study

2. eWOM, revisit intention, destination trust and gender

3. Value Co-Creation: Factors Affecting Discretionary Effort Exertion

4. Low and high outcome quality in co-created hospitality services: Two explanations for consumer satisfaction

5. Structural equation modeling in practice: A review and recommended two-step approach.

Cited by 3 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Digital marketing innovation and industrial marketing: evidence from restaurants' service robots;Asia Pacific Journal of Marketing and Logistics;2024-05-23

2. Effects of robots’ appearance on guest service experiences;Journal of Hospitality Marketing & Management;2024-04-10

3. The AI empathy effect: a mechanism of emotional contagion;Journal of Hospitality Marketing & Management;2024-02-22

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