Hospitality services in the post COVID-19 era: Are we ready for high-tech and no touch service delivery in smart hotels?-Reference-Cited by-同舟云学术

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Hospitality services in the post COVID-19 era: Are we ready for high-tech and no touch service delivery in smart hotels?

Published:2021-06-06 Issue:8 Volume:30 Page:905-928
ISSN:1936-8623
Container-title:Journal of Hospitality Marketing & Management
language:en
Short-container-title:Journal of Hospitality Marketing & Management

Author:

Chen Shu-Hsiang (Ava)¹^ORCID,Tzeng Shian-Yang²^ORCID,Tham Aaron³^ORCID,Chu Peng-Xu¹

Affiliation:

1. Business School, Shantou University, Guangdong, China

2. Cultural Creativity and Tourism School, Guangdong University of Finance and Economics, Guangdong, China

3. Leisure and Events Management, USC Business School, University of the Sunshine Coast, Australia

Funder

Guangdong Science and Technology Project

STU Scientific Research Foundation for Talents

Publisher

Informa UK Limited

Subject

Marketing,Tourism, Leisure and Hospitality Management,Management Information Systems

Link

https://www.tandfonline.com/doi/pdf/10.1080/19368623.2021.1916669

Reference73 articles.

1. The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.

2. A Bot and a Smile: Interpersonal Impressions of Chatbots and Humans Using Emoji in Computer-mediated Communication

3. Service robot implementation: a theoretical framework and research agenda

4. Restrict, clean and protect: signaling consumer safety during the pandemic and beyond

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