A social exchange perspective on boosting customer loyalty through culturally competent servers-Reference-Cited by-同舟云学术

登录注册会员服务联系我们

A social exchange perspective on boosting customer loyalty through culturally competent servers

Published:2023-02-28 Issue:4 Volume:32 Page:555-577
ISSN:1936-8623
Container-title:Journal of Hospitality Marketing & Management
language:en
Short-container-title:Journal of Hospitality Marketing & Management

Author:

Hsiao Aaron¹^ORCID,Ma Emily (Jintao)²^ORCID,Manfreda Anita³,Baker Mandi³,Xu Jingjing¹

Affiliation:

1. Department of Tourism, Sport and Hotel Management, Griffith University, Brisbane, Australia

2. School of Hospitality & Tourism Management, University of Surrey, Guildford, UK

3. International Hotel Management School, Torrens University, Blue Mountains, Australia

Publisher

Informa UK Limited

Subject

Marketing,Tourism, Leisure and Hospitality Management,Management Information Systems

Link

https://www.tandfonline.com/doi/pdf/10.1080/19368623.2023.2184439

Reference115 articles.

1. A Bayesian analysis of attribution processes.

2. An Integrated Model of Service Experience, Emotions, Satisfaction, and Price Acceptance: An Empirical Analysis in the Chinese Hospitality Industry

3. Cultural competence dimensions and outcomes: a systematic review of the literature

4. Examining the key dimensions of customer experience quality in the hotel industry

5. Structural equation modeling in practice: A review and recommended two-step approach.

Cited by 7 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Unveiling the Impact of Interpersonal Interactions on Brand Love: Insights from a Dual-Path Framework;Journal of Travel Research;2024-08-16

2. Trustworthiness in Indonesia healthcare: fostering loyalty in B2B relationships;Cogent Business & Management;2024-07-04

3. Conceptualising the “Hospitable Service Mindset” for the future hospitality workforce;Journal of Hospitality and Tourism Management;2024-03

4. Guest interaction with hotel booking website information: scale development and validation of antecedents and consequences;Journal of Hospitality Marketing & Management;2023-11-25

5. Understanding the implications of value co-creation in eco-hotels: the antecedents and consequences;Journal of Hospitality and Tourism Insights;2023-09-05

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370

www.globalauthorid.com

TOP

Copyright © 2019-2024 北京同舟云网络信息技术有限公司
京公网安备11010802033243号京ICP备18003416号-3