Subject
Tourism, Leisure and Hospitality Management
Reference78 articles.
1. A preliminary study on customer expectations of hotel hospitality: Influences of personal and hotel factors;Ariffin;International Journal of Hospitality Management,2012
2. Exploring the influence of hospitality on guest satisfaction in luxury hotel services;Ariffin;E-Review of Tourism Research,2018
3. The effect of hospitableness and servicescape on guest satisfaction in the hotel industry;Ariffin;Canadian Journal of Administrative Sciences - Revue Canadienne des Sciences de l Administration,2013
4. Do personal values affect perceptions of the hospitality performance?;Beldona;International Journal of Hospitality Management,2020
5. An exploratory study of competencies required to co-create memorable customer experiences in the hospitality industry;Bharwani;International Journal of Contemporary Hospitality Management,2013