The effect of hospitableness and servicescape on guest satisfaction in the hotel industry
Author:
Affiliation:
1. Universiti Kebangsaan Malaysia
Publisher
Wiley
Subject
Management of Technology and Innovation,Marketing,Public Administration,Business and International Management
Link
http://onlinelibrary.wiley.com/wol1/doi/10.1002/cjas.1246/fullpdf
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4. A preliminary study on customer expectations of hotel hospitality: Influences of personal and hotel factors;Ariffin;International Journal of Hospitality Management,2012
5. The effect of physical environment's innovativeness on the relationship between hosting quality and satisfaction in hotel services;Ariffin;International Journal of Trade, Economics and Finance,2012
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