Examining the key dimensions of customer experience quality in the hotel industry
Author:
Affiliation:
1. Qatar University
2. University of Surrey
Publisher
Informa UK Limited
Subject
Marketing,Tourism, Leisure and Hospitality Management,Management Information Systems
Link
https://www.tandfonline.com/doi/pdf/10.1080/19368623.2019.1568339
Reference115 articles.
1. When Good Brands Do Bad
2. Appraisal of literature on customer experience in tourism sector: review and framework
3. An Integrated Model of Service Experience, Emotions, Satisfaction, and Price Acceptance: An Empirical Analysis in the Chinese Hospitality Industry
4. Make it delightful: Customers' experience, satisfaction and loyalty in Malaysian theme parks
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