From screen to service: how corporate social responsibility messages on social media shape hotel consumer advocacy-Reference-Cited by-同舟云学术

From screen to service: how corporate social responsibility messages on social media shape hotel consumer advocacy

Published:2023-11-12 Issue: Volume: Page:1-30
ISSN:1936-8623
Container-title:Journal of Hospitality Marketing & Management
language:en
Short-container-title:Journal of Hospitality Marketing & Management

Author:

Ahmad Naveed¹,Ahmad Aqeel²,Lewandowska Anna³,Han Heesup⁴

Affiliation:

1. Faculty of Management, Department of Management Sciences, Virtual University of Pakistan, Lahore, Pakistan

2. Faculty of Management Sciences, University of Central Punjab, Lahore, Pakistan

3. Department of Management, University of Information Technology and Management, Rzeszow, Poland

4. College of Hospitality and Tourism Management, Sejong University, Gwanjin-Gu, Seoul, Korea

Publisher

Informa UK Limited

Subject

Marketing,Tourism, Leisure and Hospitality Management,Management Information Systems

Link

https://www.tandfonline.com/doi/pdf/10.1080/19368623.2023.2271448

Reference153 articles.

1. CSR and Customer Outcomes: The Mediating Role of Customer Engagement

2. Abby M. (2022). 25 hotel industry statistics [2023]: Hospitality trends and market data. Retrieved November 18 2022 from https://www.zippia.com/advice/hotel-industry-statistics/#:~:text=There%20are%20at%20least%20187%2C000 the%20U.S.‘s%20accommodation%20industry.

3. The effect of perceived CSR effort on consumer brand preference in the clothing and footwear sector

4. Management control system for corporate social responsibility implementation – a stakeholder perspective

5. Social media, customer engagement, and sales organizations: A research agenda

Cited by 12 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Steering the path to safer food: The role of transformational leadership in food services to combat against foodborne illness;Journal of Retailing and Consumer Services;2024-11

2. Elevated emotions, elevated ideas: the CSR-employee creativity nexus in hospitality;Journal of Service Theory and Practice;2024-08-06

3. Sustainable sojourns: Fostering sustainable hospitality practices to meet UN-SDGs;PLOS ONE;2024-07-24

4. Eco-engagement: Tracing CSR communication's ripple effect on consumer hospitality loyalty;Journal of Retailing and Consumer Services;2024-07

5. Green sustainability in the hotel sector: The role of CSR, intrinsic green motivation, and personal environmental norms;PLOS ONE;2024-06-27