How the Kano model contributes to Kansei engineering in services
Author:
Affiliation:
1. a Department of Industrial and Systems Engineering , National University of Singapore , Singapore
2. b Department of Industrial Engineering , University of Surabaya , Indonesia
Publisher
Informa UK Limited
Subject
Physical Therapy, Sports Therapy and Rehabilitation,Human Factors and Ergonomics
Link
https://www.tandfonline.com/doi/pdf/10.1080/00140139.2011.616229
Reference65 articles.
1. Evoking emotion: affective keys to hotel loyalty
2. Servicescapes: The Impact of Physical Surroundings on Customers and Employees
3. Integrating the Kano model into a robust design approach to enhance customer satisfaction with product design
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