Co-creating emotional value in a guided tour experience: the interplay among guide’s emotional labour and tourists’ emotional intelligence and participation-Reference-Cited by-同舟云学术

Co-creating emotional value in a guided tour experience: the interplay among guide’s emotional labour and tourists’ emotional intelligence and participation

Published:2022-04-26 Issue: Volume: Page:1-15
ISSN:1368-3500
Container-title:Current Issues in Tourism
language:en
Short-container-title:Current Issues in Tourism

Author:

Buzova Daniela¹^ORCID,Sanz-Blas Silvia¹^ORCID,Cervera-Taulet Amparo¹^ORCID

Affiliation:

1. Department of Marketing, University of Valencia, Valencia, Spain

Publisher

Informa UK Limited

Subject

Tourism, Leisure and Hospitality Management,Geography, Planning and Development

Link

https://www.tandfonline.com/doi/pdf/10.1080/13683500.2022.2064837

Reference101 articles.

1. Modeling guided tour participants’ experiences

2. Investigating the antecedents of customer brand engagement and consumer-based brand equity in social media

3. The impact of emotional dissonance on quality of work life and life satisfaction of tour guides

4. Service Encounter Emotional Value

5. Reviving employees’ essence of hospitality through spiritual wellbeing, spiritual leadership, and emotional intelligence

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