The role of customer mistreatment and emotional exhaustion in the relationship between surface acting and turnover intention
Author:
Funder
National Science and Technology Council
Publisher
Springer Science and Business Media LLC
Link
https://link.springer.com/content/pdf/10.1007/s12144-024-06128-9.pdf
Reference90 articles.
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2. Alsakarneh, A. A. A., Hong, S. C., Eneizan, B. M., & AL-kharabsheh, K. A. (2019). Exploring the relationship between the emotional labor and performance in the Jordanian insurance industry. Current Psychology, 38, 1140–1151. https://doi.org/10.1007/s12144-018-9935-2
3. Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411–423. https://doi.org/10.1037/0033-2909.103.3.411
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5. Babakus, E., Yavas, U., & Ashill, N. J. (2010). Service worker burnout and turnover intentions: Roles of person-job fit, servant leadership, and customer orientation. Services Marketing Quarterly, 32(1), 17–31. https://doi.org/10.1080/15332969
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