Developing effective strategic decision-making in the areas of hotel quality management and customer satisfaction from online ratings-Reference-Cited by-同舟云学术

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Developing effective strategic decision-making in the areas of hotel quality management and customer satisfaction from online ratings

Published:2022-03-15 Issue:6 Volume:26 Page:1003-1021
ISSN:1368-3500
Container-title:Current Issues in Tourism
language:en
Short-container-title:Current Issues in Tourism

Author:

Glaveli Niki¹,Manolitzas Panagiotis²,Palamas Stergios³,Grigoroudis Evangelos⁴^ORCID,Zopounidis Constantin⁴

Affiliation:

1. Department of Business Administration, University of the Aegean, Chios, Greece

2. Department of Tourism, Ionian University, Corfu, Greece

3. Department of Regional Development, Ionian University, Lefkada, Greece

4. Department of Production Engineering and Management, Technical University of Crete, Chania, Greece

Publisher

Informa UK Limited

Subject

Tourism, Leisure and Hospitality Management,Geography, Planning and Development

Link

https://www.tandfonline.com/doi/pdf/10.1080/13683500.2022.2048805

Reference79 articles.

1. Assessment of Hotel Performance and Guest Satisfaction through eWOM: Big Data for Better Insights

2. Which consumer feedback metrics are the most valuable in driving consumer expenditure in the tourism industries? A view from macroeconomic perspective

3. Analyzing online reviews in hospitality: data-driven opportunities for predicting the sharing of negative emotional content

4. Marketplace Lodging Needs of Mature Travelers

5. Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews

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1. A method for exploring consumer satisfaction factors using online reviews: A study on anti-cold drugs;Journal of Retailing and Consumer Services;2024-11

2. Systematic Literature Review on the Profile of Tourists in Four- and Five-star Hotels Based on Online Reviews;European Journal of Tourism, Hospitality and Recreation;2024-08-01

3. Dynamic Mining of Consumer Demand via Online Hotel Reviews: A Hybrid Method;Journal of Theoretical and Applied Electronic Commerce Research;2024-07-18

4. Improving customer satisfaction in the hotel industry by fusing multi-source user-generated content: An integration method based on the heuristic-systematic model and evidence theory;Applied Intelligence;2024-07-03

5. Enhancing strategic decision-making: The role of business intelligence tools and organizational ambidexterity;Problems and Perspectives in Management;2024-03-28

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