Differences in Expectations and Perceptions Between Hospitality Providers and International Customers: The Case of Korean and Japanese Group Tourists in Thai Hotels
Author:
Publisher
Informa UK Limited
Subject
Tourism, Leisure and Hospitality Management
Link
http://www.tandfonline.com/doi/pdf/10.1080/15256480.2014.901058
Reference73 articles.
1. Conceptual framework for the development and evaluation of cross-cultural orientation programs
2. The importance of cross-cultural expectations in the measurement of service quality perceptions in the hotel industry
3. The influence of the cultural dimension of uncertainty avoidance on business strategy development: A cross-national study of hotel managers
4. Advancing Destination Competitiveness Research
5. The effect of cultural orientation on the service timing preferences of customers in casual dining operations: An exploratory study
Cited by 6 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Predictors of international Muslim medical tourists' expectations on halal-friendly healthcare services: A hospital-based study;HEALTH SERV MANAG RE;2023
2. Driving service-oriented organizational citizenship behavior through error management culture;The Service Industries Journal;2022-11-25
3. Intellectual Structure of the Hospitality Literature Via Topic Modeling Analysis;Journal of Hospitality & Tourism Research;2022-08-13
4. Gazing at hotel guests: Deconstructing elements of the host-gaze;International Journal of Hospitality Management;2020-05
5. Factors Influencing Intercultural Sensitivity of Hospitality Employees;International Journal of Hospitality & Tourism Administration;2018-11-16
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3