Listen to your customer - how to manage your restaurant more effectively
Author:
Affiliation:
1. Senior Lecturer, School of Hospitality and Tourism, Auckland University of Technology, Auckland, New Zealand
Publisher
Informa UK Limited
Subject
Food Science
Link
https://www.tandfonline.com/doi/pdf/10.1080/15378020.2019.1671119
Reference106 articles.
1. Customer satisfaction in the restaurant industry: an examination of the transaction‐specific model
2. Experience accounting: an accounting system that is relevant for the production of restaurant experiences
3. The dining experience: do restaurants satisfy customer needs?
4. Consumer Choice and Segmentation in the Restaurant Industry
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