Understanding student satisfaction and dissatisfaction: an interpretive study in the UK higher education context-Reference-Cited by-同舟云学术

Understanding student satisfaction and dissatisfaction: an interpretive study in the UK higher education context

Published:2014-01-09 Issue:2 Volume:40 Page:329-349
ISSN:0307-5079
Container-title:Studies in Higher Education
language:en
Short-container-title:Studies in Higher Education

Author:

Douglas Jacqueline Ann,Douglas Alexander,McClelland Robert James,Davies John

Publisher

Informa UK Limited

Subject

Education

Link

http://www.tandfonline.com/doi/pdf/10.1080/03075079.2013.842217

Reference48 articles.

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2. Baker, M. 2010. US students start to question degree costs.BBC.co.uk, September 18. http://www.bbc.co.uk/news/education-11344228 (accessed March 16, 2012).

3. Critical Service Encounters: The Employee's Viewpoint

4. The Service Encounter: Diagnosing Favorable and Unfavorable Incidents

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