Linking student satisfaction and service quality perceptions: the case of university education-Reference-Cited by-同舟云学术

Linking student satisfaction and service quality perceptions: the case of university education

Published:1997-08 Issue:7 Volume:31 Page:528-540
ISSN:0309-0566
Container-title:European Journal of Marketing
language:en
Short-container-title:European Journal of Marketing

Author:

Athiyaman Adee

Publisher

Emerald

Subject

Marketing

Reference11 articles.

1. Selected Determinants of Consumer Satisfaction and Complaint Reports

2. Explaining attributions for achievement: A path analytic approach.

3. A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes

4. Expectations and Norms in Models of Consumer Satisfaction

5. Carman, J.M. (1990, “Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions”, Journal of Retailing, Vol. 66 No. 1, Spring, pp. 33‐55.

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