1. Schneider B, Bowen DE, Ehrhart MG, Holcombe KM. The climate for service: evolution of a construct. In: Ashkanasy NM, Wilderom CP, Peterson MF, editors. Handbook of organizational culture and climate. Thousand Oaks, CA, USA: Sage; 2000. p. 21–36.
2. Jermier JM, Knights D, Nord WR, editors. Resistance and power in organizations. London, UK: Routledge; 1994.
3. Blau PM. Exchange and power in social life. New York, NY, USA: Wiley; 1964.
4. Organ DW. Organizational citizenship behaviour: the good soldier syndrome. Lexington, MA, USA: Lexington Books; 1988.
5. Porter LW, Lawler EE III. Managerial attitudes and performance. Homewood, IL, USA: Irwin-Dorsey; 1968.