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Comparing local and foreign perceptions of service quality of five-star hotels in Sri Lanka

  • Published:2018-06-07 Issue:1 Volume:20 Page:44-65
  • ISSN:1528-008X
  • Container-title:Journal of Quality Assurance in Hospitality & Tourism
  • language:en
  • Short-container-title:Journal of Quality Assurance in Hospitality & Tourism

Author:

Kumarasinghe Sriyalatha1,Lee Craig2,Karunasekara Chandika3

Affiliation:

1. Department of Accountancy and Finance, Otago Business School, Dunedin, New Zealand

2. Department of Tourism, Otago Business School, Dunedin, New Zealand

3. Department of Hospitality Management, University College of Anuradhapura, Anuradhapura, Sri Lanka

Publisher

Informa UK Limited

Subject

Tourism, Leisure and Hospitality Management

Cited by 3 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. An fsQCA analysis of service quality for hotel customer satisfaction;International Journal of Hospitality Management;2024-09

2. Marketing, Service Quality and Distribution;Managing Tourism Enterprises;2023-01-24

3. Shine bright like a star: Hotel performance and guests’ expectations based on star ratings;International Journal of Hospitality Management;2019-10
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