Effects of Service Quality, Loyalty Programs, Pricing Strategies, and Customer Engagement on Firms’ Performance in Egyptian Travel Agencies: Mediating Effects of Customer Retention-Reference-Cited by-同舟云学术

Effects of Service Quality, Loyalty Programs, Pricing Strategies, and Customer Engagement on Firms’ Performance in Egyptian Travel Agencies: Mediating Effects of Customer Retention

Published:2022-05-29 Issue: Volume: Page:1-29
ISSN:1528-008X
Container-title:Journal of Quality Assurance in Hospitality & Tourism
language:en
Short-container-title:Journal of Quality Assurance in Hospitality & Tourism

Author:

Elgarhy Sayed Darwish¹^ORCID

Affiliation:

1. Tourism Studies Department, Higher Institute of Tourism and Hotels King Marriott Alexandria Egypt, Alexandria Egypt

Publisher

Informa UK Limited

Subject

Tourism, Leisure and Hospitality Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/1528008X.2022.2077889

Reference106 articles.

1. The impact of gamification adoption intention on brand awareness and loyalty in tourism: The mediating effect of customer engagement

2. Service Quality in the Hospitality Industry

3. Customer retention in five-star hotels in Jordan: The mediating role of hotel perceived value

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