How Do Initial and Interactive Social Cues Increase Customers’ Continuance Usage Intention of Chatbots?
Author:
Affiliation:
1. School of Tourism, Hainan University, Haikou, China
2. International Business School, Hainan University, Haikou, China
Publisher
Informa UK Limited
Link
https://www.tandfonline.com/doi/pdf/10.1080/10447318.2024.2352928
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1. Cultivating admiration in brands: Warmth, competence, and landing in the “golden quadrant”
2. Is That Car Smiling at Me? Schema Congruity as a Basis for Evaluating Anthropomorphized Products
3. Navigating Human-Chatbot Interactions: An Investigation into Factors Influencing User Satisfaction and Engagement
4. Service with a smile: Does the type of smile matter?
5. Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions
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