Service with a smile: Does the type of smile matter?

Author:

Andrzejewski Susan A.,Mooney Emily C.

Funder

Hackman Summer Scholar Program at Franklin & Marshall College

Publisher

Elsevier BV

Subject

Marketing

Reference67 articles.

1. Smiling when distressed: when a smile is a frown turned upside down;Ansfield;Personal. Soc. Psychol. Bull.,2007

2. Emotional labor in service roles: the influence of identity;Ashforth;Acad. Manag. Rev.,1993

3. Emotional labor and authenticity: views from service agents;Ashforth,2012

4. Current emotion research in organizational behavior;Ashkanasy;Emot. Rev.,2011

5. Behavioral responses to customer satisfaction: an empirical study;Athanassopoulos;Eur. J. Mark.,2001

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