Customer relationship management and customer satisfaction: the mediating role of relationship quality-Reference-Cited by-同舟云学术

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Customer relationship management and customer satisfaction: the mediating role of relationship quality

Published:2017-03-21 Issue:9-10 Volume:28 Page:1122-1133
ISSN:1478-3363
Container-title:Total Quality Management & Business Excellence
language:en
Short-container-title:Total Quality Management & Business Excellence

Author:

Santouridis Ilias¹,Veraki Androniki²

Affiliation:

1. Department of Accounting and Finance, School of Business and Finance, Technological Education Institute (TEI) of Thessaly, 41110 Larissa, Greece

2. School of Business and Finance, Technological Education Institute (TEI) of Thessaly, 7, Serafim Tositsa str., 43100 Karditsa, Greece

Publisher

Informa UK Limited

Subject

General Business, Management and Accounting

Link

https://www.tandfonline.com/doi/pdf/10.1080/14783363.2017.1303889

Reference52 articles.

1. Does customer relationship management influence call centre quality performance? An empirical industry analysis

2. Impact of marketing activities on relationship quality in the Malaysian banking sector

3. The Antecedents and Consequences of Customer Satisfaction for Firms

4. The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.

5. Cross-Cultural Examination of Relationship Quality

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