Service quality dimensions and customer satisfaction: empirical evidence from retail banking sector in Oman
Author:
Affiliation:
1. Postgraduate Studies and Research Department, College of Banking and Financial Studies, Muscat, Sultanate of Oman
Funder
College of Banking and Financial Studies
Publisher
Informa UK Limited
Subject
General Business, Management and Accounting
Link
https://www.tandfonline.com/doi/pdf/10.1080/14783363.2017.1393330
Reference52 articles.
1. The importance of service quality in British Muslim’s choice of an Islamic or non-Islamic bank account
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3. The Antecedents and Consequences of Customer Satisfaction for Firms
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