The importance of service quality in British Muslim’s choice of an Islamic or non-Islamic bank account

Author:

Abdullrahim Najat,Robson JulieORCID

Publisher

Springer Science and Business Media LLC

Subject

Marketing,Finance

Reference60 articles.

1. Al-Ajmi, J., H. Abo Hussain, and N. Al-Saleh. 2009. Clients of conventional and Islamic banks in Bahrain: How they choose which bank to patronize. International Journal of Social Economics 36(11): 1086–1112.

2. Aldlaigan, A.H., and F.A. Buttle. 2002. SYSTRA-SQ: A new measure of bank service quality. International Journal of Service Industry Management 13(4): 362–381.

3. Ali, M., and S.A. Raza. 2015. Service quality perception and customer satisfaction in Islamic banks of Pakistan: The modified SERVQUAL model. Total Quality Management & Business Excellence, 28(5–6): 1–19.

4. Apostolova-Blossom, E. 1999. Special session summary identity and modern consumption. In European advances in consumer research, vol. 4, ed. B. Dubois, T.M. Lowery, L.J. Shrum, and M. Vanhuele, 332–335. Provo, UT: Association for Consumer Research.

5. Ashraf, S., J. Robson, and Y. Sekhon. 2015. Consumer trust and confidence in the compliance of Islamic banks. Journal of Financial Services Marketing 20(2): 133–144.

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