An assessment of outcome criteria associated with the implementation of TQM in a higher education institution in Ghana
Author:
Affiliation:
1. Quality Assurance (DAPQA), University of Cape Coast (UCC), Cape Coast, Ghana
Funder
research
Publisher
Informa UK Limited
Subject
Education
Link
https://www.tandfonline.com/doi/pdf/10.1080/2331186X.2020.1859198
Reference100 articles.
1. The development of HEdPERF: a new measuring instrument of service quality for the higher education sector
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3. Implementing TQM practices in Pakistani Higher Education Institutions
4. Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model
5. Excellence in service: an empirical study of the UAE banking sector
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