Service quality affecting student satisfaction in higher education institutions in Ghana

Author:

Amoako George Kofi12,Ampong George Oppong3,Gabrah Antoinette Yaa Benewaa45ORCID,de Heer Felicia6,Antwi-Adjei Alex3

Affiliation:

1. Marketing Department, Ghana Communication Technology University Tesano, Accra, Ghana

2. Marketing Department, Durban University of Technology, Durban, South Africa

3. Business School, Ghana Communications Technology University Accra, Haatso, Ghana

4. Marketing Department, Academic City University College, Haatso, Ghana

5. Marketing Department, University of Professional Studies Accra, Haatso, Ghana

6. Marketing Department, Central University, Haatso, Ghana

Funder

N/A

Publisher

Informa UK Limited

Subject

Education

Reference79 articles.

1. The Impact of Job Satisfaction On Employees' Performance: A Case Study of Al Hayat Company - Pepsi Employees In Erbil, Kurdistan Region-Iraq

2. Influence of facilities performance on student’s satisfaction in Northern Nigerian universities

3. Assessing the relationship between higher education service quality dimensions and student satisfaction;Al-Alak B. A.;Australian Journal of Basic and Applied Sciences,2012

4. Impact of service quality (SQ) on student satisfaction: Empirical evidence in the higher education context of emerging economy;Ali K.;AL-ABQARI: Journal of Islamic Social Sciences and Humanities,2018

5. Student e-learning service quality, satisfaction, commitment and behaviour towards finance courses in COVID-19 pandemic

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