Service matters: Single Service Point as a collaborative and professional learning initiative for service excellence
Author:
Publisher
Informa UK Limited
Subject
Library and Information Sciences
Link
http://www.tandfonline.com/doi/pdf/10.1080/10256018808623883
Reference12 articles.
1. Customers, relationships and libraries: University of Malta – a case study
2. What's All This I Hear about Core Competencies for Library Planning and Assessment?
3. Are You Being Served? Designing the Customer Service Curriculum
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