The prevalence of service excellence and the use of business process improvement methodologies in Australian universities-Reference-Cited by-同舟云学术

The prevalence of service excellence and the use of business process improvement methodologies in Australian universities

Published:2018-01-18 Issue:2 Volume:40 Page:121-139
ISSN:1360-080X
Container-title:Journal of Higher Education Policy and Management
language:en
Short-container-title:Journal of Higher Education Policy and Management

Author:

Ciancio Sharone¹

Affiliation:

1. Corporate Services, Australian Catholic University, Fitzroy, Australia

Publisher

Informa UK Limited

Subject

Public Administration,Education

Link

https://www.tandfonline.com/doi/pdf/10.1080/1360080X.2018.1426372

Reference25 articles.

1. TQM and business excellence: is there really a conflict?

2. A critical review of service excellence models: towards developing an integrated framework

3. Australian Business Excellence Framework. (2004). Sydney: SAI Global Ltd. Retrieved from https://www.saiglobal.com/Improve/ExcellenceModels/BusinessExcellenceFramework/

4. Lean Higher Education

5. Service matters: Single Service Point as a collaborative and professional learning initiative for service excellence

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