Social anxiety and the consumer: Examining the relationship between social media users’ level of social anxiety and attitudes toward customer service channels
Author:
Affiliation:
1. Management and Marketing, Northeastern Illinois University, Chicago, IL, USA
Publisher
Informa UK Limited
Subject
Marketing,Business and International Management
Link
https://www.tandfonline.com/doi/pdf/10.1080/13527266.2022.2073602
Reference35 articles.
1. American Marketing Association. 2022. “Marketing communications.” https://www.ama.org/topics/marcom/
2. Consumer Attitudes Revisited: A Review of Attitude Theory in Marketing Research
3. Gender differences in social anxiety disorder
4. Aspect. 2018. “2018 Aspect Consumer Experience Index Survey [PowerPoint Slides].” https://www.aspect.com/globalassets/files/ebooks/2018_Aspect_Consumer_Experience_Index_Results.pdf
5. The Predictive Relationships between the Social Media Addiction and Social Anxiety, Loneliness, and Happiness
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