Influence of salesperson political skill: improving relationship building and reducing customer-directed deviance-Reference-Cited by-同舟云学术

Influence of salesperson political skill: improving relationship building and reducing customer-directed deviance

Published:2021-01-22 Issue:3 Volume:41 Page:200-217
ISSN:0885-3134
Container-title:Journal of Personal Selling & Sales Management
language:en
Short-container-title:Journal of Personal Selling & Sales Management

Author:

Schwepker Charles H.¹,Good Megan C.²^ORCID

Affiliation:

1. Marketing Program, Harmon College of Business & Professional Studies, University of Central Missouri, Warrensburg, Missouri, 64093, USA

2. International Business & Marketing Department, College of Business Administration, California State Polytechnic University, Pomona, California, 91768, USA

Publisher

Informa UK Limited

Subject

Management of Technology and Innovation,Human Factors and Ergonomics

Link

https://www.tandfonline.com/doi/pdf/10.1080/08853134.2020.1858844

Reference146 articles.

1. Building and Maintaining Effective Buyer-Seller Relationships

2. Career adaptability and ambidextrous behavior among customer-service representatives: the role of perceived organizational support

3. Leader Political Skill and Team Performance

4. Structural equation modeling in practice: A review and recommended two-step approach.

5. Andriotis, AnnaMaria. 2020. “AmEx Staff Misled Small-Business Owners to Boost Card Sign-Ups.” The Wall Street Journal Online, Retrieved March 20, 2020 from https://www.wsj.com/articles/amex-staff-misled-small-business-owners-to-boost-card-sign-ups-11583074800.

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