Service quality in higher education-Reference-Cited by-同舟云学术

Service quality in higher education

Published:2009-02 Issue:2 Volume:20 Page:139-152
ISSN:1478-3363
Container-title:Total Quality Management & Business Excellence
language:en
Short-container-title:Total Quality Management & Business Excellence

Author:

Quinn Anita,Lemay Gina,Larsen Peter,Johnson Dana M.

Publisher

Informa UK Limited

Subject

General Business, Management and Accounting

Link

http://www.tandfonline.com/doi/pdf/10.1080/14783360802622805

Reference27 articles.

1. High tech v. high touch: a case study of TQM implementation in higher education

2. Edler, F.H.W. (2003). How accreditation agencies in higher education are pushing Total Quality Management: A faculty review of the Academic Quality Improvement Program (AQIP). Unpublished paper, retrieved November 8, 2006, from:http://commhum.mccneb.edu/PHILOS/AQIP.htm

3. Total Quality & Academic Practice

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