The slippery slope effect of patient incivility: unleashing the roles of surface acting and receiving help in employees’ unethical behavior and organizational citizenship behavior
Author:
Affiliation:
1. Riphah School of Business and Management, Riphah International University, Lahore, Pakistan
2. University of the Punjab, Lahore, Pakistan
3. College of Business Administration, Prince Sultan University, Riyadh, Saudi Arabia
Publisher
Informa UK Limited
Subject
Management of Technology and Innovation,Organizational Behavior and Human Resource Management,Strategy and Management,Business and International Management,Industrial relations
Link
https://www.tandfonline.com/doi/pdf/10.1080/09585192.2022.2129418
Reference101 articles.
1. Workplace incivility: a concept analysis
2. Emotional regulation as a mediator between interpersonal mistreatment and distress
3. The influence of personal and organizational values on marketing professionals' ethical behavior
4. Tit for Tat? The Spiraling Effect of Incivility in the Workplace
5. Emotional Labor in Service Roles: The Influence of Identity
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3. Surface acting and work–family conflict: the roles of exhaustion, anxiety and education;International Journal of Organization Theory & Behavior;2023-02-14
4. How emotional labor harms employee’s performance: unleashing the missing links through anxiety, quality of work-life and Islamic work ethic;The International Journal of Human Resource Management;2023-01-23
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