Evaluating the impact of service encounter incivility on employee job stress, turnover intentions and labor attrition: a study on frontline employees in the fast food service industry
Author:
Affiliation:
1. Department of Marketing, Chinhoyi University of Technology, Chinhoyi, Zimbabwe
2. Department of Marketing, Bindura University of Science Education, Bindura, Zimbabwe
Publisher
Informa UK Limited
Link
https://www.tandfonline.com/doi/pdf/10.1080/23311975.2024.2355671
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1. Evaluating E-learning systems success: An empirical study
2. Structural equation modeling in practice: A review and recommended two-step approach.
3. The Effects of Online Incivility and Consumer-to-Consumer Interactional Justice on Complainants, Observers, and Service Providers During Social Media Service Recovery
4. The Impact of Physically Attractive Models on Advertising Evaluations
5. Abusive customer behaviour and frontline employee turnover intentions in the banking industry: The mediating role of employee satisfaction
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