Customer Convergence
Author:
Affiliation:
1. Research and Programming at the Health Management Academy, Alexandria, VA, USA
2. Press Ganey Associates, Inc., Patient Satisfaction Data Analyst with Northwestern Memorial Hospital, Evanston, IL, USA
Publisher
Informa UK Limited
Subject
Marketing,General Health Professions
Link
https://www.tandfonline.com/doi/pdf/10.1080/07359680802086257
Reference44 articles.
1. A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction
2. Quality Improvement Efforts and Hospital Performance
3. Timing of patient satisfaction assessment: effect on questionnaire acceptability, completeness of data, reliability and variability of scores
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