The Solution Study of Internet Channel in Improving Customer’s Power Service Experience
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Publisher
Springer Nature Singapore
Link
https://link.springer.com/content/pdf/10.1007/978-981-99-9416-8_34
Reference5 articles.
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3. Qi, C., Wang, Y., Qi, X., Jiao, Y., Que, C., Chen, Y.: Barriers to providing internet-based home care services for urban older adults in China: a qualitative study of the service providers. BMC Geriatr. 23(1), 320 (2023). https://doi.org/10.1186/s12877-023-04028-4
4. van Hooijdonk, C., Martijn, G., Liebrecht, C.: A framework and content analysis of social cues in the introductions of customer service chatbots. In: Følstad, A., Araujo, T., Papadopoulos, S., Law, E.-C., Luger, E., Goodwin, M., Brandtzaeg, P.B. (eds.) Chatbot Research and Design: 6th International Workshop, CONVERSATIONS 2022, Amsterdam, The Netherlands, November 22–23, 2022, Revised Selected Papers, pp. 118–133. Springer, Cham (2023). https://doi.org/10.1007/978-3-031-25581-6_8
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