A Framework and Content Analysis of Social Cues in the Introductions of Customer Service Chatbots-Reference-Cited by-同舟云学术

A Framework and Content Analysis of Social Cues in the Introductions of Customer Service Chatbots

Published:2023 Issue: Volume: Page:118-133
ISSN:0302-9743
Container-title:Chatbot Research and Design
language:
Short-container-title:

Author:

van Hooijdonk Charlotte^ORCID,Martijn Gabriëlla^ORCID,Liebrecht Christine^ORCID

Publisher

Springer International Publishing

Link

https://link.springer.com/content/pdf/10.1007/978-3-031-25581-6_8

Reference42 articles.

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3. Lecture Notes in Computer Science;PB Brandtzaeg,2017

4. Brandtzaeg, P.B., Følstad, A.: Chatbots: changing user needs and motivations. Interactions 25(5), 38–43 (2018). https://doi.org/10.1145/3236669

5. Chaves, A.P., Gerosa, M.A.: How should my chatbot interact? A survey on social characteristics in human–chatbot interaction design. Int. J. Hum.–Comput. Interact. 37(8), 729–758 (2021)

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